Solutions
One platform for how customers actually reach you
Support, sales, marketing, operations, and shipping all show up as conversations. Arc Stack Messenger is the layer that keeps your team fast, consistent, and on the same page.
Resolve issues before they become chargebacks
Bring chat, email, and connected channels into one queue. Your team sees order context, assigns owners, and closes the loop with CSAT — without switching tools for every ticket.
- Shared inbox with full conversation history
- Routing and tags so urgent issues surface first
- Performance metrics your leads can actually use
Turn browsers into buyers in the same thread
Answer sizing, shipping, and product questions while visitors are still on site. Live chat meets a team inbox so nobody drops the ball when a hot lead appears.
- On-site widget so questions do not stall checkout
- Handoffs between teammates with context preserved
- Saved replies for the questions you hear every week
Follow up with context, not cold blasts
When campaigns drive replies, they land where your team already works. Respond from one place, track outcomes, and keep the story consistent with what shoppers saw in the ad or email.
- Inbound from campaigns lands in the same inbox
- Consistent voice across channels your team manages
- Reporting to tie conversations back to volume and CSAT
Less manual coordination across the team
Automation and assignment rules reduce who-pings-who chaos. Ops gets visibility into backlog, response times, and who owns what — without a separate project tool for every message.
- Rules for assignment, tags, and priorities
- One system of record for customer-facing threads
- Fewer duplicate replies and dropped handoffs
Post-purchase messages that build trust
Where’s my order? Damaged package? Wrong item? Handle it in the same inbox as pre-sale chat. Integrations with your stack help the team answer with facts, not guesswork.
- Support for post-purchase questions in one thread
- Connect commerce and shipping tools your team relies on
- Faster answers when tracking or fulfillment data is in reach
Ready to shorten response time across the board?
Start a free trial or compare plans — same product, whether you lead with support, sales, or ops.